Privacy Policy

Bouncy B’s CIC / Bouncy Bees Privacy Policy
Last updated: 02/12/24

Introduction

At Bouncy B’s CIC / Bouncy Bees, we are committed to protecting your personal information. This privacy policy outlines how we, along with Acuity Scheduling, collect, use, and safeguard your data.

Information Collection

We collect personal information such as names, email addresses, and appointment details to provide our scheduling services. This information is processed through Acuity Scheduling, our scheduling platform. Additionally, we may collect personal information through interactions on our Facebook page or via WhatsApp communications, including names, contact details, and messages.

Data Usage

• Acuity Scheduling (Data Controller)
  Acuity Scheduling is the Data Controller and will:
   
  • Use the information to facilitate appointment bookings, send reminders, and manage your appointments.
     
  • Store personal data securely on Acuity's servers.
     
  • Safeguard your information by employing industry-standard security measures, including encryption and secure data storage.
     
• Bouncy B’s CIC / Bouncy Bees (Data Processor)
  Bouncy B’s CIC / Bouncy Bees is the Data Processor and will:
   
  • View and manage your appointment details to ensure smooth service delivery.
     
  • Only store personal data temporarily when necessary for booking and managing appointments, and only within Acuity Scheduling.
     
  • Ensure that only authorized personnel at Bouncy B’s CIC / Bouncy Bees have access to your data for processing.
     
  • Request only the necessary information required for booking and managing appointments.
     

Please note that information collected through Facebook and WhatsApp will be used solely for managing appointments, responding to inquiries, and providing customer support.

ICO Registration

Bouncy B’s CIC / Bouncy Bees is registered with the Information Commissioner's Office (ICO) to comply with data protection regulations. Our ICO registration demonstrates our commitment to handling your personal data responsibly and securely.

Photo and Video Use

• We obtain explicit consent from parents or guardians before taking or using any photos or videos of children in our play facility.
   
• Photos and videos may be used to showcase our facility, the activities we offer, and to promote our services in a positive and appropriate manner.
   
• Parents and guardians have the right to request the removal of any photos or videos of their children at any time.
   

Contact Information

For any questions or concerns regarding this privacy policy, please contact us at:
admin@bouncybees.uk

Updates to the Policy

This policy may be updated periodically. We will notify you of any significant changes by posting the updated policy on our website